At thefluffmaker.com, we strive to provide a hassle-free shopping experience. We understand that sometimes
you may need to cancel your order, and we have developed a cancellation policy to ensure a fair and transparent
process.
1. Order Cancellation Timeframe:
Due to hygiene reasons, we accept returns of diapers only if you refuse to accept the package when it is delivered, we can process returns with shipping cost cut. If you accept the package when it is delivered, it will not be eligible for cancellation.
• You may cancel your order within 24 hours of placing it or before the item is shipped, whichever is
earlier.
• Please note that once the item has been shipped, the cancellation request will be treated as a return and will be eligible for partial refund provided package has not been accepted.
2. Refund Options:
We offer the following refund options for cancelled orders:
If the order hasn’t been shipped yet:
• Full Refund: If you cancel your order within the specified time frame, we will issue a full refund to your
original payment method within 3-5 days of receiving the request
Partial Refund: If the order has been shipped,the cancellation request will be treated as a return with shipping cost cut.
• We will process the refund to your original payment method once our logistics partner sends us a
product collection confirmation
3. Cancellation Process:
• To cancel your order, please contact our customer support team via email hello@thefluffmaker.com.
Please provide your order number and relevant details to assist us in processing your cancellation request promptly
4. Customer Support:
• Our customer support team is available from 10:00 am to 6:00 pm, Monday to Friday. except public holidays, to assist you with any cancellation inquiries or
concerns you may have. We strive to provide a timely and satisfactory resolution to ensure your
complete satisfaction.
Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing our
policy periodically to stay informed about any updates. If you have any questions or require further assistance,
please do not hesitate to reach out to our customer support team.
Thank you for choosing thefluffmaker.com!
